Short Answer
The homeowner should understand whether the issue is product-related, workmanship-related, maintenance-related, or storm-related. Veterans Roofing should provide clear warranty contact procedures for its projects.
Detailed Explanation
The right contact depends on the nature of the problem. If the issue appears to be a product defect (shingles deteriorating prematurely, granules coming off in unusual patterns), the manufacturer's warranty may apply — contact the manufacturer or have the contractor facilitate a warranty claim. If the issue is related to installation (leaks at flashing, improper shingle installation), the contractor's workmanship warranty applies — contact the contractor. If the issue is storm damage, the homeowner's insurance is the primary contact. If the issue is maintenance-related (clogged gutters causing overflow, debris accumulation), it may not be covered by either warranty. Veterans Roofing provides clear warranty contact information for our projects and helps homeowners determine the appropriate contact for their specific issue.
Why It Matters
Contacting the right party first saves time and ensures the issue is addressed through the appropriate warranty or insurance process.
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