What is a warranty eligible contractor?

Short Answer

A warranty eligible contractor is a contractor who has been documented by a manufacturer as eligible to offer warranty coverage on specific products or systems. This is different from a certified contractor — eligibility means the contractor can offer the manufacturer's warranty on specific systems, while certification typically means the contractor has met broader training and business standards. Veterans Roofing is a Mule-Hide Warranty Eligible Contractor (Number 16047) for specific commercial roofing systems.

Detailed Explanation

Some manufacturers use the term 'warranty eligible' rather than 'certified' to describe contractors who can offer their warranty coverage. This distinction matters because eligibility may be system-specific — a contractor may be eligible for warranties on some systems but not others. For example, Veterans Roofing is a Mule-Hide Warranty Eligible Contractor for EPDM, heat-weld (PVC & TPO), acrylic roof coatings, self-adhering modified bitumen, and silicone roof coatings — but not for APP Modified Bitumen. This means we can offer Mule-Hide warranty coverage on the eligible systems but do not claim eligibility for the system that is documented as not eligible. When evaluating a contractor's warranty eligibility, ask which specific systems are covered and verify the contractor's eligibility number with the manufacturer.

Questions to Ask Your Contractor

• ?Which specific systems are you eligible to warranty?
• ?What is your eligible contractor number?
• ?Can I verify your eligibility with the manufacturer?